Join us in bringing revolutionary technology to trucking companies across North America

The Sales Support Associate leads clients through sales discovery and technology onboarding processes, and in turn develops strong customer relationships over time. The Sales Support Associate also ensures client delight by ensuring a high level of quality user experiences across all stakeholders of Switchboard in an on-time fashion.

• Developing strong relationships with existing and prospective clients
  
• Assisting users with getting familiar with Switchboard products and technology
  
• Working with clients to bring user needs and feedback back to Switchboard product teams
  

• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  
• Ability to naturally develop relationships
  
• Team player with excellent oral and written communication skills
  
• Organizational proficiency and documentation skills
  
• Highly collaborative; working with and through others in a team-oriented environment
  
• Proficiency with Microsoft Windows/MS Office Applications
  

Switchboard creates innovative technology solutions for freight trucking companies in North America. Switchboard’s cloud-based SaaS transforms the way fleets operate.

The User Support Technician manages hardware troubleshooting and leads clients through support processes, and in turn develops strong customer relationships over time. The User Support Technician also ensures client delight by executing fulfillment & set-up of Switchboard hardware.

• Handle and resolve incoming customer support inquiries via phone or email
  
• Help set up and configure Android-based devices, and assist with mobile device management (MDM) tools.
  
• Occasionally visit customer sites to assist with installation or troubleshooting of our systems and devices
  

• Solid understanding of the commercial transportation industry, including fleet management, safety, and regulatory requirements
  
• Experience with electronic logging devices (ELDs) is a must, as you’ll be troubleshooting and guiding customers with these
  
• You should have hands-on experience with Android devices and mobile device management systems (MDM)
  
• Fluency in English, Punjabi, and Hindi (both spoken and written) is important, as we support a diverse customer base
  
• Highly collaborative; working with and through others in a team-oriented environment
  
• Proficiency with Microsoft Windows/MS Office Applications
  

Switchboard creates innovative technology solutions for freight trucking companies in North America. Switchboard’s cloud-based SaaS transforms the way fleets operate.